Returns & Exchanges

We want you to be completely satisfied with your purchase from thecenturyfurniture.com. Please review our policy regarding returns and exchanges below.

Return Policy for In-Stock Items

We are happy to accept returns or exchanges for most in-stock items within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will be responsible for paying for the return shipping costs. A restocking fee may apply to returned items.

Policy for Custom, Made-to-Order, and Final Sale Items

Please note that all custom, made-to-order, and specially ordered items are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective. This policy also applies to all items marked “Final Sale” at the time of purchase. We strongly recommend carefully reviewing all product details and measurements before placing your order for these items.

In-Store Purchases

Items purchased directly from one of our retail locations may be returned or exchanged within 30 days with the original receipt. The item must be in new, unused condition and in its original packaging.

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us immediately. We will work with you and our shipping carriers to resolve the issue promptly. Documentation, such as photographs of the damage and/or packaging, will be required to process a claim and arrange for a repair, replacement, or refund.

How to Initiate a Return or Exchange

To start a return or exchange, please contact our customer service team to request a Return Merchandise Authorization (RMA) number. Returns received without an RMA number may not be accepted. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

Return Shipping

You are responsible for the cost and risk of returning the goods. We highly recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item. The customer is responsible for any loss or damage during return transit.

Exchanges

We gladly accept exchanges for items of equal value within 30 days of delivery, provided the item is in new, unused condition and in its original packaging. If you need to exchange an item, please follow the return process outlined above.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow time for the refund to appear on your account. Shipping charges are non-refundable. Any applicable restocking fees will be deducted from your refund total.

For any further questions regarding our returns and exchanges policy, please do not hesitate to reach out to our customer service team for assistance.

For more detailed information, please visit our official policy page at thecenturyfurniture.com.