Frequently Asked Questions

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied, please contact us within 7 days of delivery to initiate a return. The item must be in its original condition, unassembled, and in the original packaging. A restocking fee may apply, and return shipping costs are the responsibility of the customer. Custom orders, special orders, and clearance items are final sale and cannot be returned or exchanged.

Do you offer delivery?
Yes, we offer in-home delivery services for most areas. Our professional delivery team will bring your items into your room of choice and, for select items, perform basic assembly. Delivery fees are based on the delivery location and the size of the order. Please contact us for specific delivery options and pricing for your area.

What are your shipping options and costs?
We offer a variety of shipping options. For smaller items, we typically use parcel carriers like FedEx or UPS. For larger furniture, we use our dedicated freight carriers or white-glove delivery services. Shipping costs are calculated based on the size and weight of your order, as well as your delivery address. You will be provided with shipping options and costs during the checkout process.

How long will it take to receive my order?
Lead times vary depending on the specific items ordered. Many in-stock items ship within a few business days. For custom orders or items not immediately available, please allow several weeks for production and delivery. You will receive an estimated delivery timeframe at the time of purchase, and we will provide tracking information once your order ships.

Do you offer assembly services?
Yes, we offer assembly services for many of our furniture items. This service is often included with our white-glove delivery. Our team will assemble your furniture, place it in your desired location, and remove all packaging materials. Please confirm assembly availability for your specific items at the time of order.

What should I do if my item arrives damaged?
Inspect your delivery immediately upon arrival. If you notice any damage, please note it on the delivery receipt before signing. Contact us within 48 hours of delivery to report the damage. Please provide your order number and photos of the damage and the packaging. We will work with you and the carrier to resolve the issue as quickly as possible.

What is the warranty on your products?
We stand behind the quality of our products. Most of our furniture is covered by a manufacturer’s warranty against defects in materials and workmanship for a specified period. The specific warranty terms can vary by product collection and item. For detailed warranty information, please refer to the documentation included with your product or visit the manufacturer’s website at thecenturyfurniture.com.

Can I cancel or change my order?
You may cancel or modify your order within 24 hours of placement, provided it has not yet entered the fulfillment process. Please contact us immediately. Once an order is in processing or shipped, it cannot be cancelled. Changes to custom orders or special orders may not be possible after the order is confirmed.

Do you have a physical showroom?
Yes, we have a beautiful showroom where you can view many of our collections in person. We encourage you to visit us to experience the quality and craftsmanship of our furniture firsthand. Please check our website for current showroom hours and location information.

Do you offer trade or designer discounts?
We value our relationships with trade professionals and interior designers. We offer a program with specific benefits and pricing. Please contact us for more information and to apply for our trade program.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal and other secure digital payment methods. For large orders, other financing options may be available; please inquire for details.

How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this information to track your package directly with the carrier. You can also log into your account on our website to view your order status and tracking details.

How do I care for my furniture?
Proper care will ensure your furniture lasts for years to come. For wood furniture, dust regularly with a soft, dry cloth. Avoid placing it in direct sunlight or near heat sources. For upholstered items, vacuum regularly and clean spills immediately according to the specific fabric care instructions. We recommend referring to the care and maintenance guide provided with your product for detailed instructions.

Do you sell international?
Currently, we primarily ship within the United States. For international shipping inquiries, please contact us, and we will do our best to accommodate your request. Additional fees, including international shipping, duties, and taxes, will apply.

What is the difference between a custom order and a stock order?
A stock order is for items that are readily available in our warehouse and can ship relatively quickly. A custom order involves selecting specific fabrics, finishes, or configurations that are made to your specifications. Custom orders require a longer lead time for production and are typically final sale.